FAQ
What level of players are your instruments suitable for?
Our instruments, especially our full-size violin kits, are designed for beginners and professionals. Whether you are just starting to learn or already have some playing experience, our products can meet your needs.
What accessories are included in your violin kits?
Phoenix violin kits come with a wide range of accessories, including bows, cases, tuners, and rosin, ensuring that users can start playing immediately and enjoy the complete playing experience.
What materials are your instruments made of?
Our instruments are made of high-quality woods and exquisite craftsmanship to provide excellent sound and playing experience. We pay attention to every detail to ensure the durability and sound quality of the instruments.
How do I choose the right violin size for me?
When choosing a violin size, it is usually determined by the age and height of the player. We recommend that you refer to our size guide to ensure that you choose the right instrument.
Do your instruments come with a warranty?
Yes, our instruments usually come with a warranty, and the specific terms and conditions can be viewed at the time of purchase. We are committed to providing our customers with high-quality products and services.
How do I care for and maintain my instrument?
Care and maintenance of your instrument is essential. We recommend cleaning your instrument regularly, keeping it dry, and storing it properly when not in use. Also, check the condition of your strings and other accessories regularly to ensure optimal playing results.
Do you ship internationally?
We do ship internationally, and specific shipping options and fees will be displayed at checkout. Please make sure to confirm that your address is within our delivery range before placing an order.
How do I contact your customer service team?
You can contact our customer service team through the contact form on our website or by email. We will respond to your inquiry as soon as possible and provide any assistance you may need.
What level of players are your products suitable for?
Our PHOENIX violin sets are designed for beginners and professionals, ensuring that both new and experienced players can find an instrument that suits them. We are committed to providing high-quality string instruments to meet the needs of music lovers of all levels.
What accessories are included in your instruments?
Each PHOENIX violin set comes with a rich range of accessories, including bows, cases, rosin, etc., designed to allow users to start playing immediately. These accessories have been carefully selected to enhance the joy of learning and playing.
How do I choose the right violin for me?
When choosing a violin, you need to consider your playing level, budget, and personal preferences. We recommend beginners to choose our PHOENIX violin sets as they offer good sound quality and easy-to-play features, while professionals can choose higher-end models according to their needs.
Do your instruments come with a warranty?
We offer a warranty on all our products for a certain period of time. Please refer to our warranty policy for the specific terms. We are committed to ensuring customer satisfaction and providing the necessary support.
How do I maintain and care for my violin?
It is important to maintain your violin regularly. It is recommended that you clean the body of the violin regularly, keep the strings dry, and check the condition of the bow hair regularly. Proper care can extend the life of the instrument and ensure the best playing experience.
Do you ship internationally?
We ship internationally. The specific shipping options and fees will be displayed at checkout. Please make sure to confirm the shipping policy for your region before placing an order.
How can I contact your customer service team?
You can get in touch with our customer service team via the contact form on our website or by email. We will respond to your inquiry as quickly as possible and provide the required assistance.